Privacy Policy

Last Updated: December 25, 2025

1. Introduction

Lound ("we," "our," or "us") is a voice journaling app built by an indie developer who cares deeply about your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile app and website.

By using Lound, you agree to this policy. If you don't agree, please don't use the service.

2. The Short Version

Here's what matters most:

3. Information We Collect

3.1 Account Information

When you create an account, we collect:

3.2 Your Voice Recordings and Content

As a voice journaling app, we process your voice recordings:

3.3 Usage Data

3.4 Subscription Data

4. How We Handle Your Data with AI

We want to be upfront about how AI is involved in Lound. Here's exactly what happens:

4.1 Audio Transcription

Your voice recordings are sent to AssemblyAI for transcription. The audio is processed and only the text comes back. We don't store the audio file anywhere on our servers - it's processed entirely in memory and discarded immediately after transcription.

4.2 AI Analysis

Your transcribed text is sent to OpenAI for analysis (mood detection, themes, insights, personalized questions). We've configured our OpenAI integration to disable data retention - meaning OpenAI does not store your journal content after processing your request.

4.3 Image Analysis in Chat

You can optionally ask Lound to analyze images in the chat feature. Images are only sent to OpenAI when you explicitly request analysis each time - we always ask for your permission before sending any images. Like with text, we've configured OpenAI to not retain this data after processing.

4.4 No AI Training on Your Data

Your personal journal content is not used to train AI models. We use these services solely to provide you with transcription and analysis features. That's it.

5. Third-Party Services

We work with trusted services to provide Lound. Here's who has access to what:

Transcription

AI Analysis

Authentication

Payments

Analytics & Monitoring

We also use internal monitoring tools to ensure service reliability and debug issues.

Infrastructure

6. Cookies

The Lound mobile app does not use cookies.

Our website (lound.ai) uses Google Analytics to understand how visitors find and use our site. This sets the following cookies:

7. Data Storage and Security

7.1 Where Your Data Lives

Your data is stored on servers in New York City, USA (DigitalOcean). By using Lound, you consent to your data being processed in the United States.

7.2 How We Protect It

No system is 100% secure, but we take reasonable measures to protect your data.

7.3 Data Retention

Here's how long we keep different types of data:

When you delete your account, all your data is permanently deleted from our servers. Local files (audio recordings you chose to save, photos/videos in your photo library) remain on your device.

8. Your Privacy Rights

8.1 For Everyone

Regardless of where you live, you can:

8.2 For EU/UK Users (GDPR)

If you're in the European Economic Area or UK, you have additional rights:

Legal Basis for Processing

We process your data based on:

8.3 For California Users (CCPA)

California residents have the right to:

8.4 For Nevada Users

Nevada residents can opt-out of the sale of personal information. We don't sell your data, but if you'd like to submit a request anyway, email [email protected].

9. Important Disclosures

9.1 Audio Recordings Are Not End-to-End Encrypted

Your voice recordings are transmitted to our servers and then to AssemblyAI for transcription. While we use encryption in transit (TLS), the recordings are not end-to-end encrypted. If you require end-to-end encryption for your journaling, Lound may not be the right fit for you.

9.2 AI Analysis Limitations

The mood assessments, themes, and insights generated by AI may not always be accurate. This is a journaling tool, not a medical device. Please don't rely on AI-generated content for important decisions about your mental health.

10. Children's Privacy

Lound is not intended for children under 13 (or 16 in the EU). We don't knowingly collect information from children. If you believe a child has provided us with personal information, please contact us immediately at [email protected].

11. Legal Disclosures

We may disclose your information if required by law, such as in response to a court order or subpoena. We may also share information if we believe it's necessary to prevent harm or protect our legal rights.

12. Business Transfers

If Lound is acquired or merged with another company, your information may be transferred. We'll notify you before your data becomes subject to a different privacy policy.

13. International Data Transfers

Your data is processed in the United States. By using Lound, you consent to this transfer. We take reasonable steps to ensure your data is protected in accordance with this policy.

14. Changes to This Policy

We may update this policy from time to time. When we make significant changes, we'll:

15. Contact Us

Questions about privacy? Reach out:

Have more questions? Check out our FAQ.